Cancellation and refund policy

Last updated 6 November 2026

Cancelling

You can cancel a paid plan at any time in the console (Billing). Cancellation takes effect at the end of the period you have already paid for; you keep access and quota until then, and you are not charged again.
Plans paid by card renew automatically at the end of each period until cancelled. Plans renewed by payment link lapse if the link is not paid; nothing is charged without your payment.
You can resume a cancelled plan before the period ends.
The Free plan needs no cancellation.

Refunds

AEGIS Events is a digital service supplied immediately after payment. Access and quota are available as soon as the plan is activated.

No refund once use has started. After the plan is activated and you have used it (any API or connector request, or a key created and used), the fee for the current period is not refunded, and cancellation does not refund the unused remainder of a period.
Before use. If you ask for a refund within 14 days of purchase and have made no request against the paid quota, we refund the full amount.
Where the law requires. Nothing here limits rights you cannot lose under Turkish consumer law, including refunds for a service that is not delivered, is materially defective, or was charged in error.
Double or wrong charges are refunded in full.
Refunds go back to the original payment method through iyzico, normally within 14 days of our approval; your bank may take longer to show it.

Right of withdrawal (consumers in Türkiye)

Under the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği), a consumer normally has 14 days to withdraw from a distance contract without giving a reason. That right does not apply to digital content or services performed immediately with the consumer's prior consent and acknowledgement that the right of withdrawal is lost once performance begins. By activating a paid plan you give that consent and acknowledge it; the checkout asks you to confirm it. The same is stated in the distance sales agreement and the pre-information form.

How to ask

Email info@int-tech.solutions from the account email with the workspace name and the payment date, or call +49 152 57066194. We answer within 3 business days.